Refund policy
Return Policy for MARKETIANGUIS
Owner Information:
- Trade Name: MARKETIANGUIS
- Manager Name: MARISOL CARVAJAL
- Phone Number: +44 7465 734125
- Email: marketianguis@gmail.com
- Physical Address: FLAT 12, Sinclair Court, 14 Copers Cope Road, Beckenham BR3 1PA, UK
Right to Return: We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Additionally, you’ll need the receipt or proof of purchase.
To initiate a return, please contact us at marketianguis@gmail.com. Returns must be sent to the address provided above.
If your return is accepted, we will send you instructions on how and where to send your package. Please note that items sent back to us without prior approval will not be accepted.
For any return inquiries, feel free to reach out at marketianguis@gmail.com.
Damages and Issues: Please inspect your order upon receipt. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately. We will evaluate the issue and take the necessary steps to resolve it.
Exceptions / Non-Returnable Items: Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalised items)
- Personal care items (such as beauty products)
If you have questions or concerns regarding a specific item, please get in touch.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: To ensure you receive the item you want, the quickest way is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 3-Day Cooling Off Period: If your order is being shipped to the European Union, you have the right to cancel or return your order within 3 days, for any reason and without justification. The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.
Refunds: We will notify you once we’ve received and inspected your return, informing you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at marketianguis@gmail.com.